Tesla has announced a recall for a limited group of Powerwall 2 units due to a third party battery cell defect. This issue does not affect Powerwall 3 and Tesla is replacing all affected Powerwall 2 units at no cost to customers. Tesla is conducting this recall in cooperation with the United States Consumer Product Safety Commission.
Nearly all affected units in the United States have already been remotely discharged by Tesla, which renders them safe. Any remaining units are being discharged by Tesla technicians. Affected customers will receive a notification through the Tesla app.
As your installer, Western Solar fully supports Tesla’s approach and we are working directly with their team to make this process as smooth as possible.
If you receive a message in your Tesla app stating that your Powerwall 2 will be replaced, please let us know. This helps our service department prepare for your replacement and create a plan that minimizes downtime and provides the best possible experience.
What to expect if your Powerwall 2 is recalled
- Your home remains safe once the unit is discharged
- Your solar will continue to produce energy, although backup power will be temporarily unavailable
- Tesla will coordinate removal and installation at no cost
- Western Solar will support you through the entire process
More details about the recall
If you have any questions or concerns, please don’t hesitate to reach out to our service team at 360-746-0859. We are here to help and will continue to work closely with Tesla to take great care of you.
Thank you for being part of the Western Solar community!
